Please read this privacy notice carefully as it sets out how The Student Hive uses your personal information. If you have any questions about this privacy notice or do not agree with it, please contact us at info@thestudenthive.co.uk , call us at 0116 2541 541 or mail us at 9 De Montfort Mews, Leicester, LE1 7FW. Our website terms of use explain the terms on which you are allowed to use our website www.thestudentzone.co.uk which provides a gateway to our products and services, as well as lots of other useful information.

The Student Hive operates and manages modern, premium student accommodation located in prime central locations in top university towns and cities in the UK.

We may change this privacy notice from time to time by updating this page and informing you that it has occurred.

What information do we collect?

When you use this website, please bear in mind that we may record:

• the areas of the website that you visit;

• your activity on the website, such as properties viewed, and any information you provide to us; and

• information about your computer, such as which browser you are using, your network location, the type of connection you are using (e.g. broadband, ADSL etc) and your IP address.

We do this by using cookies. See our Cookies Policy for more information on what a cookie is and how we use them on our website. A cookie is a small text file which is placed onto your computer (or other electronic device) when you use our website.

Once you register or log in or submit information, such as asking a question or complaint, or booking a room or requesting a tour, through our website we will know who you are and your activities on this website and information about you may be recorded on our systems.

For example, we may ask for the following information when you submit an online enquiry, or buy our products/services:

• [your name];

• [email address];

• [postal address];

• [telephone number];

• [country where you are based or purchasing our products/services from];

• [your comments/questions]; and

• [the products/services you are interested in].

What do we do with the information we collect?

The main reason we use this information is to provide you with the website and our products and services (whether available via the website or offline) or to process contracts or to conduct legitimate business interests.  We also use the information for:

• [internal record keeping;]

• [product and service development;]

• [developing our website;]

• [answering your queries or complaints;]

• [market research; and]

• [marketing our own products and services to you.]

Marketing

We would like to provide you with information about ZONE Accommodation’s products and services, and other information from ZONE Accommodation’s group which we think you may find interesting. We may send you such information by post, email and/or telephone unless you have asked us not to do so.

If you are a customer of ours or you have previously asked us for information on our products and services, we may send you information by email. However, in every marketing email message we send you we will give you the opportunity to unsubscribe from our mailings altogether.

We do not provide your personal information to external organisations (i.e. outside of ZONE Accommodation) for their own marketing purposes without your explicit consent. We may, however, on occasion provide your details to parties with whom we collaborate (such as, CRM Students Limited, chosen merchants, selected service providers and retailers) to provide you with our products and services.

If at any time you do not want your information used for direct marketing purposes please contact us at info@thestudenthive.co.uk and if you decide that you no longer wish to receive marketing emails from us, please either follow the unsubscribe link in one of our marketing email messages or contact us at info@thestudenthive.co.uk

Who do we share this information with?

We may share your personal information with organisations acting on our behalf who will only use the information to provide that service. UK Guarantor who will be a data processor if you have selected this service The Student Hive will be a data processor providing financial administration such as rental payment processing, notices for rental payments and rental collections.  However, we will retain control of your data and any third party service provider that we use must act in accordance with our instructions.

We may also share your personal information with a purchaser or potential purchaser of our business.

In some circumstances, we may have to disclose your personal information by law, because a court or the police or other law enforcement agency has asked us for it.

How to get copies of or amend the information we have collected

You may request details of the personal information that we hold about you under the Data Protection Act 1998. If you would like a copy of the information held about you please contact us at info@thestudenthive.co.uk

If you think any information we have about you is incorrect or incomplete, please email us as soon as possible. We will correct or update any information as soon as we can.

If you would like us to stop contacting you with direct marketing, please email us as soon as possible.

In some circumstances, you may like to prevent your personal data from being processed or want to object the processing of your data on the grounds of legitimate interests, if this is the case please email us as soon as possible.

In some circumstances, if not a legitimate business interest, and you would like your personal data to be erased please email us as soon as possible.

If you have a complaint about any of the above you may contact the regulator.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures where relevant to safeguard and secure the information we collect, including locked cabinets and electronic password protection.

If at any point you suspect or become aware of a security incident (e.g. your password for accessing your registered account on this website is stolen or you receive suspicious communication from someone holding themselves out to be a ZONE Accommodation employee or from a dupe website claiming to be affiliated with ZONE Accommodation), please forward the communication to us or report the incident by email to info@thestudenthive.co.uk as soon as possible.

Linking to other websites

Our website or marketing email messages sometimes include links to other third party websites which are not within our control. Once you have left our website/marketing email message, we cannot be held responsible for the content of these third party websites or the protection and privacy of any information which you provide to those websites. You should exercise caution and look at the privacy policy applicable to the website in question.